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JOB DESCRIPTION
KEY RESPONSIBILITIES
MONITOR END-TO-END AVAILABILITY AND PERFORMANCE OF BANKING SYSTEMS, APPLICATIONS, AND INFRASTRUCTURE (24/7 MONITORING ENVIRONMENT).
PERFORM REAL-TIME MONITORING OF TRANSACTIONS, LOGS, AND SYSTEM ALERTS TO DETECT ANOMALIES AND POTENTIAL INCIDENTS.
ANALYZE SYSTEM ISSUES, IDENTIFY ROOT CAUSES, AND ESCALATE INCIDENTS TO RELEVANT TEAMS BASED ON DEFINED SLA.
SUPPORT INCIDENT HANDLING, TROUBLESHOOTING, AND POST-INCIDENT REPORTING.
COORDINATE WITH APPLICATION, INFRASTRUCTURE, SECURITY, AND VENDOR TEAMS DURING INCIDENTS.
MAINTAIN AND IMPROVE MONITORING DASHBOARDS, ALERT THRESHOLDS, AND DOCUMENTATION.
PREPARE DAILY, WEEKLY, AND MONTHLY MONITORING REPORTS FOR MANAGEMENT AND STAKEHOLDERS.
ENSURE MONITORING PROCESSES COMPLY WITH BANKING REGULATIONS AND INTERNAL CONTROLS.
REQUIREMENTS
MINIMUM 3 YEARS OF EXPERIENCE IN IT MONITORING, IT OPERATIONS, OR NOC WITHIN THE BANKING OR FINANCIAL SERVICES INDUSTRY.
HANDS-ON EXPERIENCE WORKING IN A SHIFT-BASED / 24X7 OPERATIONAL ENVIRONMENT.
STRONG UNDERSTANDING OF DIGITAL BANKING SYSTEMS AND TRANSACTION MONITORING.
EXPERIENCE WITH MONITORING TOOLS SUCH AS GRAFANA, ELK STACK, SPLUNK, ZABBIX, SOLARWINDS, OR SIMILAR.
FAMILIAR WITH LOG ANALYSIS, ALERT MANAGEMENT, AND INCIDENT ESCALATION.
BASIC KNOWLEDGE OF LINUX/UNIX COMMANDS, DATABASES, AND APPLICATION MONITORING.
GOOD COMMUNICATION SKILLS AND ABILITY TO WORK UNDER PRESSURE DURING INCIDENTS.
UNDERSTANDING OF ITIL FRAMEWORK IS AN ADVANTAGE.
NOTE: THIS POSITION REQUIRES SHIFT WORK (INCLUDING NIGHT SHIFTS, WEEKENDS, AND PUBLIC HOLIDAYS), WILLING TO WORK INDEPENDENTLY DURING ASSIGNED SHIFTS (SOLO DUTY)
RECRUITMENT PROCESS: HR INTERVIEW - BI CHECKING -> USER INTERVIEW -> MEDICAL CHECK UP -> OFFERING -> CONTRACT SIGNING
KEY RESPONSIBILITIES
MONITOR END-TO-END AVAILABILITY AND PERFORMANCE OF BANKING SYSTEMS, APPLICATIONS, AND INFRASTRUCTURE (24/7 MONITORING ENVIRONMENT).
PERFORM REAL-TIME MONITORING OF TRANSACTIONS, LOGS, AND SYSTEM ALERTS TO DETECT ANOMALIES AND POTENTIAL INCIDENTS.
ANALYZE SYSTEM ISSUES, IDENTIFY ROOT CAUSES, AND ESCALATE INCIDENTS TO RELEVANT TEAMS BASED ON DEFINED SLA.
SUPPORT INCIDENT HANDLING, TROUBLESHOOTING, AND POST-INCIDENT REPORTING.
COORDINATE WITH APPLICATION, INFRASTRUCTURE, SECURITY, AND VENDOR TEAMS DURING INCIDENTS.
MAINTAIN AND IMPROVE MONITORING DASHBOARDS, ALERT THRESHOLDS, AND DOCUMENTATION.
PREPARE DAILY, WEEKLY, AND MONTHLY MONITORING REPORTS FOR MANAGEMENT AND STAKEHOLDERS.
ENSURE MONITORING PROCESSES COMPLY WITH BANKING REGULATIONS AND INTERNAL CONTROLS.
REQUIREMENTS
MINIMUM 3 YEARS OF EXPERIENCE IN IT MONITORING, IT OPERATIONS, OR NOC WITHIN THE BANKING OR FINANCIAL SERVICES INDUSTRY.
HANDS-ON EXPERIENCE WORKING IN A SHIFT-BASED / 24X7 OPERATIONAL ENVIRONMENT.
STRONG UNDERSTANDING OF DIGITAL BANKING SYSTEMS AND TRANSACTION MONITORING.
EXPERIENCE WITH MONITORING TOOLS SUCH AS GRAFANA, ELK STACK, SPLUNK, ZABBIX, SOLARWINDS, OR SIMILAR.
FAMILIAR WITH LOG ANALYSIS, ALERT MANAGEMENT, AND INCIDENT ESCALATION.
BASIC KNOWLEDGE OF LINUX/UNIX COMMANDS, DATABASES, AND APPLICATION MONITORING.
GOOD COMMUNICATION SKILLS AND ABILITY TO WORK UNDER PRESSURE DURING INCIDENTS.
UNDERSTANDING OF ITIL FRAMEWORK IS AN ADVANTAGE.
NOTE: THIS POSITION REQUIRES SHIFT WORK (INCLUDING NIGHT SHIFTS, WEEKENDS, AND PUBLIC HOLIDAYS), WILLING TO WORK INDEPENDENTLY DURING ASSIGNED SHIFTS (SOLO DUTY)
RECRUITMENT PROCESS: HR INTERVIEW - BI CHECKING -> USER INTERVIEW -> MEDICAL CHECK UP -> OFFERING -> CONTRACT SIGNING