Informasi
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DAY-TO-DAY RESPONSIBILITIES
- RECEIVE AND RESPOND TO SALES INQUIRIES (BERTHS, AGENCY SERVICES, PROVISIONING, PARTNERSHIPS) VIA WHATSAPP, EMAIL, WEBSITE, OR CRM USING APPROVED TEMPLATES.
- RECORD AND UPDATE ALL LEADS, CLIENT DETAILS, FOLLOW-UPS, AND SALES STATUSES IN THE CRM DAILY WITH 100% ACCURACY.
- ASSIST IN PREPARING QUOTATIONS, RATE CARDS, PARTNERSHIP DECKS, AND PRODUCT SHEETS USING APPROVED SALES KITS.
- MANAGE AFTER-SALES COMMUNICATION, INCLUDING THANK-YOU MESSAGES, SERVICE COMPLETION NOTES, AND CLIENT FEEDBACK REQUESTS.
- PREPARE FOLLOW-UP REPORTS FOR EVENTS AND E-NEWSLETTERS, COVERING LEAD QUALITY, PARTNERSHIP POTENTIAL, ENGAGEMENT, AND NEXT STEPS.
- ENSURE ALL OUTCOMES AND PENDING ITEMS ARE RECORDED IN THE DAILY SALES ACTIVITY LOG.
PARTNER & INTERNAL COORDINATION
- SUPPORT NEW PARTNER ONBOARDING BY COLLECTING REQUIRED DOCUMENTS, UPDATING PARTNER PROFILES, COORDINATING RATE CARD UPLOADS, AND SCHEDULING INTRODUCTORY MEETINGS.
- ENSURE ALL ONBOARDING ACTIVITIES COMPLY WITH THE APPROVED PARTNERSHIP SOP.
- COORDINATE WITH THE MARKETING TEAM TO UPDATE SALES MATERIALS, BROCHURES, AND PARTNERSHIP LISTINGS.
DOCUMENTATION, DATABASE & RISK MANAGEMENT
- ENSURE PROPER FILING AND COMPLIANCE OF SALES DOCUMENTS, INCLUDING CONTRACTS, COMMISSIONS, REFERRALS, MOUS, PROPOSALS, NDA DRAFTS, AND SUPPLIER RATE CARDS.
- MAINTAIN AND UPDATE DATABASES OF YACHT BROKERS, CAPTAINS, AGENTS, PROVISIONING SUPPLIERS, AND LUXURY PARTNERS.
- IDENTIFY AND ESCALATE URGENT CLIENT ISSUES, MISSING INFORMATION, INCORRECT RATES, OR POTENTIAL RISKS TO THE SALES MANAGER OR HEAD OF COMMERCIAL.
REPORTING
- PREPARE DAILY SALES ACTIVITY REPORTS COVERING NEW LEADS, FOLLOW-UPS, PENDING PROPOSALS, CLIENT RESPONSES, AND ITEMS REQUIRING APPROVAL.
- SUBMIT WEEKLY AND MONTHLY SALES REPORTS INCLUDING:
- LEAD VOLUME AND CONVERSION RATES
- PARTNERSHIP INTERACTIONS AND MOM SUMMARIES
- MARKET INSIGHTS
- KEY CHALLENGES AND OPPORTUNITIES
- RECEIVE AND RESPOND TO SALES INQUIRIES (BERTHS, AGENCY SERVICES, PROVISIONING, PARTNERSHIPS) VIA WHATSAPP, EMAIL, WEBSITE, OR CRM USING APPROVED TEMPLATES.
- RECORD AND UPDATE ALL LEADS, CLIENT DETAILS, FOLLOW-UPS, AND SALES STATUSES IN THE CRM DAILY WITH 100% ACCURACY.
- ASSIST IN PREPARING QUOTATIONS, RATE CARDS, PARTNERSHIP DECKS, AND PRODUCT SHEETS USING APPROVED SALES KITS.
- MANAGE AFTER-SALES COMMUNICATION, INCLUDING THANK-YOU MESSAGES, SERVICE COMPLETION NOTES, AND CLIENT FEEDBACK REQUESTS.
- PREPARE FOLLOW-UP REPORTS FOR EVENTS AND E-NEWSLETTERS, COVERING LEAD QUALITY, PARTNERSHIP POTENTIAL, ENGAGEMENT, AND NEXT STEPS.
- ENSURE ALL OUTCOMES AND PENDING ITEMS ARE RECORDED IN THE DAILY SALES ACTIVITY LOG.
PARTNER & INTERNAL COORDINATION
- SUPPORT NEW PARTNER ONBOARDING BY COLLECTING REQUIRED DOCUMENTS, UPDATING PARTNER PROFILES, COORDINATING RATE CARD UPLOADS, AND SCHEDULING INTRODUCTORY MEETINGS.
- ENSURE ALL ONBOARDING ACTIVITIES COMPLY WITH THE APPROVED PARTNERSHIP SOP.
- COORDINATE WITH THE MARKETING TEAM TO UPDATE SALES MATERIALS, BROCHURES, AND PARTNERSHIP LISTINGS.
DOCUMENTATION, DATABASE & RISK MANAGEMENT
- ENSURE PROPER FILING AND COMPLIANCE OF SALES DOCUMENTS, INCLUDING CONTRACTS, COMMISSIONS, REFERRALS, MOUS, PROPOSALS, NDA DRAFTS, AND SUPPLIER RATE CARDS.
- MAINTAIN AND UPDATE DATABASES OF YACHT BROKERS, CAPTAINS, AGENTS, PROVISIONING SUPPLIERS, AND LUXURY PARTNERS.
- IDENTIFY AND ESCALATE URGENT CLIENT ISSUES, MISSING INFORMATION, INCORRECT RATES, OR POTENTIAL RISKS TO THE SALES MANAGER OR HEAD OF COMMERCIAL.
REPORTING
- PREPARE DAILY SALES ACTIVITY REPORTS COVERING NEW LEADS, FOLLOW-UPS, PENDING PROPOSALS, CLIENT RESPONSES, AND ITEMS REQUIRING APPROVAL.
- SUBMIT WEEKLY AND MONTHLY SALES REPORTS INCLUDING:
- LEAD VOLUME AND CONVERSION RATES
- PARTNERSHIP INTERACTIONS AND MOM SUMMARIES
- MARKET INSIGHTS
- KEY CHALLENGES AND OPPORTUNITIES
Persyaratan
UNIVERSITAS