TECHNICAL SUPPORT L3 SHIFTING BY PROJECT

SKILLS


WINDOWS AND LINUX OPERATING SYSTEMS
NETWORK TROUBLESHOOTING
DATABASE MANAGEMENT
VIRTUALIZATION TECHNOLOGIES (E.G., VMWARE, HYPER-V)
SCRIPTING LANGUAGES (E.G., PYTHON, BASH)
REMOTE DESKTOP SOFTWARE
TICKETING SYSTEMS


JOB DESCRIPTION


PROVIDE ADVANCED TECHNICAL SUPPORT FOR HARDWARE, SOFTWARE, AND NETWORK ISSUES.
DIAGNOSE AND RESOLVE COMPLEX TECHNICAL ISSUES ESCALATED FROM L2 SUPPORT.
COLLABORATE WITH ENGINEERING TEAMS TO ADDRESS SOFTWARE BUGS AND USER INTERFACE ISSUES.
ASSIST IN THE DEPLOYMENT AND CONFIGURATION OF IT SYSTEMS AND APPLICATIONS.
DOCUMENT ALL TECHNICAL SOLUTIONS AND MAINTAIN ACCURATE RECORDS FOR FUTURE REFERENCE.
ENSURE COMPLIANCE WITH COMPANY POLICIES AND INDUSTRY STANDARDS