JUNIOR ACCOUNT MANAGER

ASSIST IN MANAGING AND MAINTAINING RELATIONSHIPS WITH EXISTING CLIENTS TO ENSURE HIGH LEVELS OF CUSTOMER SATISFACTION.
ACT AS THE MAIN POINT OF CONTACT FOR ASSIGNED ACCOUNTS AND RESPOND TO CLIENT INQUIRIES IN A TIMELY MANNER.
SUPPORT SENIOR ACCOUNT MANAGERS IN HANDLING CLIENT MEETINGS, PRESENTATIONS, AND PROJECT FOLLOW-UPS.
IDENTIFY CLIENT NEEDS AND COORDINATE WITH INTERNAL TEAMS (SALES, HR, RECRUITMENT, OPERATIONS, OR TECHNICAL TEAMS) TO DELIVER APPROPRIATE SOLUTIONS.
MONITOR ONGOING PROJECTS OR SERVICE DELIVERY TO ENSURE ALIGNMENT WITH AGREED SCOPE, TIMELINE, AND QUALITY STANDARDS.
PREPARE PROPOSALS, QUOTATIONS, CONTRACTS, AND REGULAR ACCOUNT REPORTS.
TRACK ACCOUNT PERFORMANCE, REVENUE TARGETS, AND CLIENT FEEDBACK.
ASSIST IN IDENTIFYING UPSELLING OR CROSS-SELLING OPPORTUNITIES WITHIN EXISTING ACCOUNTS.
HELP MANAGE ESCALATIONS AND ENSURE PROPER RESOLUTION IN COLLABORATION WITH INTERNAL STAKEHOLDERS.
MAINTAIN ACCURATE DOCUMENTATION OF CLIENT COMMUNICATIONS AND ACCOUNT ACTIVITIES IN CRM SYSTEMS.